U.S. Domestic Shipping: 7-14 business days.

International Shipping: 7-21 business days.

**Processing Time:** Allow 1-2 business days for order processing and handling. If you do not receive a shipping confirmation with tracking information within 3 days after placing your order, please contact us at custumercare.hologlow@gmail.com.

**Holiday Season Notice:** Our warehouse and shipping carriers may face delays during busy holiday periods. If you encounter any delays, contact us at custumercare.hologlow@gmail.com for an updated delivery estimate. We appreciate your patience and understanding.

**Shipping Address Reminder:** Please verify your shipping address before finalizing your order. If a package is returned due to an incorrect address, a reshipping fee will apply. Address changes are only possible before your order ships (typically within 1-2 days); email custumercare.hologlow@gmail.com promptly if an update is necessary.

**Liability for Shipments:** We are not liable for any packages that are damaged or lost after shipping. If your package is damaged or lost, please file a claim with the shipping carrier using your tracking number and contact us for further assistance.

**International Shipping Terms (Delivered At Place, DAP):** The seller ensures delivery to the specified destination, ready for unloading, but not responsible for unloading costs. Buyers bear all risks and costs for unloading, import duties, and customs clearance.

**Returns & Refunds:**

- We offer a 100% money-back guarantee for returns initiated within 14 days of delivery.
- Items must be unused and in their original condition and packaging to qualify for a return. Returns without original packaging will be rejected.
- Customers are responsible for return shipping costs. Initiate returns by contacting custumercare.hologlow@gmail.com for the shipping address.
- In cases of defective or incomplete items, please provide photographic evidence and contact custumer care immediately.
- Refunds are processed upon inspection and approval of the return, and will be issued to the original payment method within 3-5 business days.

**Product Components:**

Single weight ：0.5KG
Product Size:43*7.1*4CM
Screen diameter:42CM
Resolution: 2000*234
The output voltage : 2A 12V

**Return Inspections:** Returned products are inspected upon receipt. We reserve the right to refuse returns if they show signs of use or are missing components. Customers will be notified via email if a return is rejected, with reasons and evidence provided.

By placing an order on our website, you acknowledge and agree to these terms.

For any general inquiries, please contact us at custumercare.hologlow@gmail.com.

If you have questions about sales or bulk pricing, reach out to us at sales-hologlow@gmail.com.

We encourage you to check our FAQ page for answers to common questions before emailing us. If you still need to contact us, please include your order number in your email.

Don't hesitate to get in touch; we're available 24/7 and aim to respond within 24 hours.